FAQ

FAQ

How To Claim Warranty Services:

AUDAC Three (3) Years Limited Warranty

For All AUDAC Made Products

IMPORTANT: BY USING YOUR PACKRAFT, SUP, KAYAK, BOAT, WATER PARK AND MORE PRODUCT YOU ARE AGREEING TO BE BOUND BY THE TERMS OF THE AUDAC THREE (3) YEARS LIMITED WARRANTY AS SET OUT BELOW:

WHAT IS COVERED BY THIS WARRANTY?

AUDAC warrants the AUDAC-Made PACKRAFT, SUP, KAYAK, BOAT, WATER PARK against defects in materials and workmanship when used normally in accordance with AUDAC's guidelines for a period of THREE (3) YEARS from the date of original purchase by the purchaser ("Warranty Period"). AUDAC’s guidelines include but are not limited to information contained in technical specifications, user manuals and service communications.

WHAT IS NOT COVERED BY THIS WARRANTY?

This Warranty does not apply to any non-AUDAC branded hardware products or any software, even if packaged or sold with AUDAC hardware. Manufacturers, suppliers, or publishers, other than AUDAC, may provide their own warranties to you – please contact them for further information. Software distributed by AUDAC with or without the AUDAC brand (including, but not limited to system software) is not covered by this Warranty. Please refer to the licensing agreement accompanying the software for details of your rights with respect to its use. AUDAC does not warrant that the operation of the AUDAC Product will be uninterrupted or error-free. AUDAC is not responsible for damage arising from failure to follow instructions relating to the AUDAC Product’s use.

WHAT IS NOT COVERED BY THIS WARRANTY?

This limited Warranty does not apply to any non-AUDAC made accessories, which will be warranted for one (1) year. Alteration, modification, improper or unreasonable use or maintenance, misuse, abuse, accident, neglect, fire, improper packing, or other acts of nature that may cause damage is not covered by this Warranty. Only AUDAC or his authorized distributors should perform service on AUDAC Products.

WHAT AUDAC WILL DO?

AUDAC’s sole exclusive obligation under this warranty is limited to, at our option, (1) repairing a defective part within a reasonable period of time, free of any charge for the necessary materials and labor to complete the repair and restore the product to its proper operating condition; (2) replacing such part or parts with new or AUDAC certified remanufactured parts deemed by AUDAC to perform at or above the same function as the original product; (3) or refunding the original purchase price less any discounts given.

HOW TO OBTAIN WARRANTY SERVICE?

please contact an AUDAC representative or, if applicable, an AUDAC authorized distributor by emailing or calling AUDAC directly. An AUDAC representative or distributor will help determine whether your AUDAC Product requires service and, if it does, you must provide an original, dated receipt and HIN of AUDAC as proof of purchase from AUDAC.

LIMITATION OF LIABILITY

Except as provided in this warranty and to the maximum extent permitted by law, AUDAC is not responsible for direct, special, incidental or consequential damages resulting from any breach of warranty or condition, or under any other legal theory, including but not limited to loss of use; loss of revenue; loss of actual or anticipated profits (including loss of profits on contracts); loss of the use of money; loss of anticipated savings; loss of business; loss of opportunity; loss of goodwill; loss of reputation; loss of, damage to, compromise or corruption of data; or any indirect or consequential loss or damage howsoever caused including the replacement of equipment and property, any costs of recovering, programming, or reproducing any program or data stored in or used with the AUDAC product or any failure to maintain the confidentiality of information stored on the AUDAC product.

If any Product is purchased or used for rental or other commercial purposes, or for/by a corporation, partnership, company, organization or association including without limitation camps, clubs, resorts, schools, or the like, then the term of this Limited Warranty is limited to a period of one hundred and twenty (120) days after the date of original retail purchase.

The foregoing limitation shall not apply to death or personal injury claims, or any statutory liability for intentional and gross negligent acts and/or omissions. AUDAC disclaims any representation that it will be able to repair any AUDAC product under this warranty or replace the AUDAC product without risk to or loss of information stored in the AUDAC product.

The maximum liability of AUDAC under this limited warranty shall not exceed the actual purchase price paid for the product less any discounts.

GENERAL

No AUDAC reseller, agent, or employee is authorized to make any modification, extension, or addition to this Warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. This Warranty is governed by and construed under the laws of the country in which the AUDAC Product purchase took place. AUDAC or its successor in title is the warrantor under this Warranty.

What Are The Fees For Internation Buyers ?

Our pricing does not include VAT or customs charges for international buyers.  You will be responsible for paying all of these fees, which may be assessed by customs when your order is received into your country.  The fees themselves vary depending on the country and order amount. Please check with your country’s customs office to determine taxes and fees.


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